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Horse Veterinarian Pty Ltd — mobile equine vet, Canberra

Privacy

Privacy policy.

Last updated: May 2026.

Close-up of a horse's eye

Who we are

Horse Veterinarian Pty Ltd(“we”, “us”) is a mobile equine veterinary practice operating across Canberra and surrounding NSW. Contact: admin@horseveterinarian.com.au · Phone: 0493 043 537.

What we collect

We collect personal information when you:

  • Submit the contact form on this website (name, phone, email, property location, message).
  • Use the on-site chat assistant (the messages you type).
  • Contact us by phone, SMS, or email (the contact details and content of your message).
  • Engage us as a client (your horse's clinical records and our visit notes).

Why we collect it

To respond to your enquiry, schedule and deliver veterinary services, maintain clinical records, and meet our professional and legal obligations as a veterinary practice.

How we store it

Information submitted through this website is sent over a secure connection to our backend service (Google Cloud Run, hosted in Sydney, Australia) and forwarded as email via Resend. The website is delivered through Firebase Hosting and protected at the edge by Cloudflare. Clinical records are kept securely for the period required by veterinary regulation.

Sharing

We do not sell or rent your personal information. We may share information with: (a) other veterinary professionals where you ask us to (e.g. a referral or pre-purchase report); (b) trusted suppliers acting on our instructions (Resend, Cloudflare, Google Cloud); (c) regulators or law enforcement where required.

Cookies & analytics

We use Google Analytics 4 with IP anonymisation enabled to understand aggregate site traffic. We do not use advertising or remarketing cookies. You can disable analytics by blocking www.googletagmanager.comin your browser's settings.

For bot protection on the contact form we use Cloudflare Turnstile, which does not use tracking cookies.

Your rights

You can request access to, correction of, or deletion of personal information we hold about you by emailing admin@horseveterinarian.com.au. We will respond within a reasonable time and at no cost. Some clinical records are retained as required by veterinary regulation regardless of deletion requests.

Complaints

If you have a privacy concern, please contact us first. If we cannot resolve it, you can contact the Office of the Australian Information Commissioner.

See also: Terms of use.